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    FREE SHIPPING ON ORDERS OVER £35 APPLIED AT CHECKOUT

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    FREE SHIPPING ON ORDERS OVER £35 APPLIED AT CHECKOUT

    FREE SHIPPING ON ORDERS OVER £35 APPLIED AT CHECKOUT

    FREE SHIPPING ON ORDERS OVER £35 APPLIED AT CHECKOUT

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    Returns & Exchanges

    If you wish to cancel the contract and return the goods for a refund you must notify us with the details of the return, including the order number, within 14 days following the date of delivery. No returns form is necessary provided this email is sent.

    You must then post the item(s) back to us within 14 days. Any item posted back after that date may not be refunded. 

    If you notice a fault with your item(s) you must notify us within 48 hours so we can address and correct any problems. If no attempt is made to contact us within 48 hours via telephone, e-mail or live chat regarding the damaged/missing item(s), all items are deemed received and intact. 

    All the items we sell are new. Due to the personalised nature of our products garments may only be returned if they have not been worn other than to try on over your own underwear, the tags remain attached or the items are in unopened and original undamaged packaging. You have a duty of care to ensure all items are returned to us in the same original condition as they were received this includes the presentation boxes. Exchanges can only be issued on a like for like basis or refunded.

    Only one exchange can be made per order. If more than one exchange (an 'exchange of an exchange') is required, a new order must be placed. 

    Due to the intimate nature of the items we sell there are certain items that we cannot accept for return. These include :

    Crotchless items

    Items of hosiery ( includes bodystockings )

    Items that have been removed from hygiene packaging

    Underwear.  

    Returns Policy

    For whole order return requests or cancellations received within 14 days of the day after delivery of the order we will refund your payment, including the packing and postage costs (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). The buyer is responsible for the costs of returning the order items. 

    For partial order return requests received within 14 days of the day after delivery we will refund the order item costs. If this takes your order under the free shipping threshold the postage costs will be deducted from any refund due. The buyer is responsible for the costs of returning the order items.

    Please notify us within 14 days of receipt should you wish to return any items. Any request received after this may be rejected.

    After notifying us it is then your responsibility to ensure the items are returned to us within 14 days of notifying us.

    Failure to notify us of your intention to cancel the contract will lead to any good received back being held for 7 days before the are destroyed.

    Please ensure all items are received back by us in the same condition that they were received. Please ensure that all tags are still on the item(s) and that that any presentation box is free of damage.

    Please be aware that due to the intimate nature of the items we sell, we are unfortunately unable to accept returns on certain items.

    Some of our items are delivered in clear sealed bags for hygiene reasons, if this bag has been opened then we will not accept it for return. 

    Non Returnable Items

    Crotchless items

    Hosiery

    Underwear 

    If you have requested a return then simply package up your item(s) and take them to your Post Office or courier pick up shop and send them back to us at :

    FY Intimates

    PO Box 1368

    Blackpool

    FY2 0JN 

    Please note that if you return products which are outside our returns policy we will not issue a refund. 

    When we receive your item(s) back we will notify you via email that we have received it. Any item(s) will then be inspected and providing they are acceptable your refund will be issued within 14 days.

    We do not accept liability for lost parcels. We suggest you send your returns back using a trackable service. Proof of postage is not proof of delivery.

    Refunds can only be issued to the original payment method. Please note that if you paid using a credit/debit card return payments can take upto 10 days to appear on your statement. This is down to the card processors and the banks. 

    If for any reason any item(s) are not acceptable then we will email you to clarify this.

    We reserve the right to reject any return if it is not in accordance with our policies. 

    Further Information

    As well as our refunds policy, you also have a legal right to cancel your online purchase with us for any reason if you are a customer within the European Union. Although it's legally called a "cancellation" right, you will still receive your order and need to return it.

    This right excludes items that have been sealed for hygiene reasons, if the seal has been broken or removed, e.g. underwear, swimwear, jewellery for piercings and any personalised goods. 

    You have the legal right to cancel your order within fourteen days, without giving a reason. 
    This cancellation period of fourteen days starts with the day you or a person of your choice, who is not the deliverer, have/has received the goods.

    In order to apply your legal right to cancel you need to contact us with a clear statement (e.g. by post, fax or e-mail) and let us know about your decision to cancel this contract.  

    In order to comply with the time limit, it is sufficient to post the cancellation notice before the fourteen days end.