For whole order return requests or cancellations received within 14 days of the day after delivery of the order we will refund your payment, including the packing and postage costs (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). The buyer is responsible for the costs of returning the order items.
For partial order return requests received within 14 days of the day after delivery we will refund the order item costs. If this takes your order under the free shipping threshold the postage costs will be deducted from any refund due. The buyer is responsible for the costs of returning the order items.
Please notify us within 14 days of receipt should you wish to return any items. Any request received after this may be rejected.
After notifying us it is then your responsibility to ensure the items are returned to us within 14 days of notifying us.
Failure to notify us of your intention to cancel the contract will lead to any good received back being held for 7 days before the are destroyed.
Please ensure all items are received back by us in the same condition that they were received. Please ensure that all tags are still on the item(s) and that that any presentation box is free of damage.
Please be aware that due to the intimate nature of the items we sell, we are unfortunately unable to accept returns on certain items.
Some of our items are delivered in clear sealed bags for hygiene reasons, if this bag has been opened then we will not accept it for return.
Non Returnable Items